Effective From: [17th Feb 2026]
At Gaushala App (“we,” “our,” “us”), your privacy is extremely important to us. This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you access or use our mobile application, website, and related services (collectively, the “Platform”). By using the Gaushala App, you agree to the practices described in this Policy.
We may collect the following personal information when you register or use our Platform:
Full name
Mobile number
Email address
Delivery address
Payment-related details (processed securely via third-party gateways)
Government or Gaushala license details (for Gaushala store owners)
Order details
Purchase history
Refund and cancellation records
Device information (model, operating system)
IP address
App usage data and activity logs
Cookies and similar tracking technologies (where applicable)
We use the collected information for the following purposes:
To create and manage user accounts
To facilitate orders, deliveries, payments, and refunds
To verify Gaushala owners and ensure platform authenticity
To communicate order updates, service notifications, and support responses
To improve platform functionality, performance, and user experience
To comply with legal obligations and regulatory requirements
To prevent fraud, misuse, or unauthorized access
We do not sell or rent your personal data. Your information may be shared only in the following circumstances:
With Gaushala sellers – limited to what is necessary for order fulfillment and delivery
With payment gateway providers – for secure transaction processing
With logistics partners – to enable order delivery
With legal or regulatory authorities – if required by law or government order
With service providers – who assist us in operating and maintaining the Platform, under strict confidentiality obligations
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, misuse, alteration, or disclosure. While we strive to protect your data, no digital platform can guarantee absolute security, and users share information at their own risk.
We retain your personal data only for as long as necessary to:
Provide our services
Fulfill legal, accounting, or regulatory obligations
Resolve disputes and enforce agreements
Once data is no longer required, it is securely deleted or anonymized.
You have the right to:
Access and review your personal information
Update or correct inaccurate details
Request account deactivation
Withdraw consent where applicable
To exercise these rights, please contact us at support@gaushaala.com.
We may use cookies or similar technologies to enhance user experience, analyze trends, and improve our services. You may manage cookie preferences through your device or browser settings, though disabling cookies may affect certain features of the Platform.
The Gaushala App is not intended for individuals under the age of 18. We do not knowingly collect personal data from minors. If such data is discovered, it will be deleted promptly.
Our Platform may contain links to third-party websites or services. We are not responsible for the privacy practices or content of such external platforms. Users are encouraged to review their privacy policies separately.
We reserve the right to update or modify this Privacy Policy at any time to reflect changes in legal, operational, or service requirements. Any updates will be posted on the Platform with a revised effective date. Continued use of the Platform constitutes acceptance of the updated Policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:
Email: support@gaushaala.com
Gaushala App is built on trust, transparency, and compassion. We are committed to protecting your privacy while connecting you with authentic Gaushalas and preserving India’s sacred dairy traditions.
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