Terms & Conditions
1. Acceptance of Terms
By accessing, browsing, or purchasing from the official website of Sri Radha Madhav Gaushala, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions, our Privacy Policy, and any other policies referenced herein.
If you do not agree with any part of these terms, please refrain from using our services or website.
2. Eligibility & User Accounts
To create an account or make a purchase, you must be 18 years or older or use the site under parental/guardian supervision.
You agree to:
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Provide true, current, and complete information during registration.
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Keep your login credentials confidential.
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Immediately notify us of any unauthorized access or misuse of your account.
We reserve the right to suspend, terminate, or refuse service at any time if any misuse, false information, or violation of our terms is detected.
3. Product Authenticity & Ayurvedic Disclaimer
Our products are made from authentic Panchagavya and Ayurvedic ingredients derived from our native Desi cows.
We strive to provide accurate product details, images, and ingredient descriptions. However:
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Slight variations in color, fragrance, or texture may occur due to the natural and hand-crafted process.
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The information provided on our site (usage, benefits, etc.) is for educational and traditional purposes only.
Disclaimer:
Our products are not intended to diagnose, treat, cure, or prevent any disease. Please consult a qualified healthcare or Ayurvedic practitioner before using any product, especially if you have medical conditions, are pregnant, or under medication.
4. Pricing, Payments & Taxes
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All prices are listed in Indian Rupees (INR) and include applicable GST unless otherwise specified.
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Prices and availability are subject to change without notice.
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Payment must be made through our secure payment gateways (e.g., Razorpay, PayU).
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We do not store or retain your full card details — all sensitive data is handled by certified payment processors.
If any transaction fails but the amount is debited, it will be refunded automatically by the payment processor as per their policy.
5. Shipping, Delivery & Risk of Loss
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Orders are shipped via trusted courier and logistics partners.
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Delivery times are estimated and may vary due to location, natural calamities, or courier delays.
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Ownership and risk of loss pass to you once the product is handed over to the courier.
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In case of non-delivery or damaged products, you must notify us within 48 hours of receipt via our customer support email.
6. Return, Replacement & Cancellation Policy
We ensure the highest product quality but understand that issues may arise.
You can request:
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Replacement for damaged, expired, or incorrect items (with proof of unboxing).
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Cancellation before dispatch (once shipped, cancellations are not accepted).
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Refunds will be processed only after product verification and within 7–10 business days.
We do not accept returns for opened or used products, as per hygiene and Ayurvedic handling standards.
7. Intellectual Property Rights
All site content — including images, product labels, packaging designs, brand names, text, and graphics — are the exclusive property of Sri Radha Madhav Gaushala and protected under Indian Copyright & Trademark laws.
Unauthorized use, reproduction, or distribution is strictly prohibited.
8. Limitation of Liability
We shall not be liable for:
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Any indirect, incidental, or consequential damages.
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Any allergic reactions or side effects caused by improper use of the product.
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Delays or losses beyond our reasonable control.
You agree that your sole remedy, in case of dissatisfaction, is limited to product replacement or refund.
9. Governing Law & Jurisdiction
These terms are governed by the laws of India.
All disputes shall be subject to the exclusive jurisdiction of the courts of Bengaluru, Karnataka.
10. Contact Information
For queries, feedback, or grievances, contact us at:
📧 sriradhamadhav23@gmail.com
📞 +91-9876548768
📍 Sri Radha Madhav Gaushala, Bengaluru, India