Refund Policy
1. Purpose and Philosophy
At Sri Radha Madhav Gaushala, every product is crafted with devotion, purity, and authenticity. Since our items are natural, Ayurvedic, and Panchagavya-based, we maintain the highest quality standards.
However, we also recognize that unforeseen issues can occur — this Refund & Return Policy ensures a fair and transparent process for our valued customers.
2. Eligibility for Returns and Replacements
You may request a return or replacement only under the following conditions:
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The product delivered is damaged, defective, leaked, or expired.
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You received a wrong product or quantity compared to your order.
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The product is lost in transit or not delivered within the committed time.
To be eligible:
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The product must be unused, unopened, and in its original packaging.
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The issue must be reported within 48 hours of delivery via email or WhatsApp, along with photo/video proof of the damage or error.
We reserve the right to decline requests that do not meet these conditions.
3. Non-Returnable Items
Due to the natural, perishable, and Ayurvedic nature of our products, we do not accept returns in the following cases:
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Product has been opened, used, or tampered with.
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Product was purchased during discounts or special promotions (unless defective).
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Product damaged due to improper handling after delivery.
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Custom or bulk orders made specifically for you.
These policies ensure product hygiene and maintain the sanctity of Panchagavya formulations.
4. Replacement and Refund Process
If your return request is approved:
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Our support team will arrange for reverse pickup or request you to ship the item to our warehouse address.
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After inspection, we will either:
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Send a replacement product, or
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Initiate a refund to your original payment method.
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Refund Timeline:
Refunds are processed within 7–10 working days after product verification.
For COD orders, refunds are issued via bank transfer or UPI, based on details provided by you.
5. Cancellations
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Orders can be cancelled before dispatch only.
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Once shipped, cancellations will not be accepted.
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If payment has been made, your refund will be processed within 5–7 working days after cancellation approval.
6. Late or Missing Refunds
If you haven’t received a refund yet:
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First check your bank account or payment gateway.
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Then contact your bank or card company — it may take some time for funds to reflect.
If you’ve done all this and still haven’t received your refund, contact us at:
📧 sriradhamadhav23@gmail.com
7. Customer Support and Grievances
We’re here to help resolve all issues with care and transparency.
For assistance regarding returns, replacements, or refunds:
📞 +91-9876548768
📧 sriradhamadhav23@gmail.com
📍 Sri Radha Madhav Gaushala, Bengaluru, India