Privacy Policy

Our Commitment to Your Data Privacy

Your trust is sacred to Nandini Gaushala. As a movement rooted in compassion and ethics, we extend the same integrity to how we handle your personal information.

This Privacy Policy reflects our full compliance with Indian data protection laws, including the Digital Personal Data Protection Act (DPDP Act), 2023, and the Information Technology (IT) Rules, 2011, ensuring your online experience remains secure, transparent, and respectful.

1. Information We Collect and Why

We collect only what is necessary to fulfill your orders, support your experience, and maintain the smooth functioning of our online services.

a. Personal Information
Your Name, Address, Contact Number, and Email are collected solely for processing orders, coordinating deliveries, and sending transactional updates.

b. Financial Information
Payment data (like credit/debit card or UPI details) is processed directly through trusted, PCI-DSS-certified gateways (such as Razorpay or PayU). We never store your complete payment details — only transaction confirmations for record verification.

c. Technical & Usage Data
We may collect information like your IP address, device details, browser type, and cookies to prevent fraud, enhance security, and optimize your browsing experience.

2. How We Use Your Information

Your information is used exclusively for legitimate, service-oriented purposes:

• Order Fulfillment: Ensuring prompt and accurate processing, packaging, and delivery.

• Account Management: Managing user profiles, order history, and preferences.

• Customer Support: Addressing your queries, concerns, and service requests.

• Communication & Updates: Sharing product launches, offers, or Gau Seva initiatives (with a simple opt-out option).

We do not use your data for unsolicited promotions or unrelated marketing.

3. Data Sharing with Trusted Partners

Your personal data is shared only when absolutely necessary and strictly under confidentiality terms:

• Payment Gateways: For secure, encrypted transaction processing.

• Delivery Partners: To ensure accurate and timely delivery.

• Analytics Providers: To enhance website performance and user experience.

We never sell, rent, or trade your personal information to any third party.

4. Your Rights Under the DPDP Act

You have complete control over your data. You can contact our Grievance Officer at any time to exercise the following rights:

• Right to Access: Obtain a copy of the personal information we hold.

• Right to Correction: Update or correct any inaccurate or incomplete data.

• Right to Erasure: Request deletion of your personal data, subject to legal and tax-related record retention.

5. Contact & Grievance Redressal

For data-related queries or grievances, please contact:

Grievance Officer – Nandini Gaushala
📧 Email: nandini123@gmail.com
📞 Phone: +91-8865877989
📍 Address: Bengaluru, Karnataka, India

We are committed to responding promptly and fairly in accordance with the DPDP Act, 2023.